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Connect Gorgias to your chatbot

Create tickets on Gorgias


This library allows you to create tickets on Gorgas and send several user messages into it

Usage

Create a new ticket

A ticket is composed of informations related to the ticket itself and a list of messages
When creating a ticket you need to pass as parameters the ticket informations as well as its messages
In the exemple below, a single ticket containing three user messages will be created

do ticket = {
  "subject": "checkout issue",
  "messages": [
    {
      "body_text": "Hello, The checkout doesnt work",
      "sender": {
        "name": "antoine",
        "email": "antoined3r0j4@gmail.com",
      }
    },
    {
      "body_text": "I really tried hard",
      "sender": {
        "name": "antoine",
        "email": "antoined3r0j4@gmail.com",
      }
    }
  ]
}
do newTicket = App("gorgias", method="createTicket", ticket=ticket)
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ServiceNow - Catalog
ServiceNow - Ticketing
Zendesk Tickets

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